What this privacy policy covers
This privacy policy explains how Grosvenor (grosvenor-online.uk) collects, uses, stores and protects personal information when you visit this site. We are an independent information and marketing portal – we do not operate the platform itself, and we have no access to accounts, deposits, withdrawals or player data held by the operator. This notice applies solely to information gathered through grosvenor-online.uk.
Who controls your data
The data controller for information collected on this site is the entity responsible for grosvenor-online.uk. For queries about how we handle your personal information, write to [email protected]. If you register an account with the operator and use its platform, the operator becomes the data controller for that activity – its own privacy policy will govern what happens there.
Information we collect
We gather two kinds of data: what you give us directly, and what we observe as you use the site.
Information you provide: When you fill in a contact form or subscribe to updates, you hand over your name, email address and any message you choose to send. We ask for this because we cannot reply without it.
Information we collect automatically: Your browser tells us your IP address, the pages you visit, how long you stay, the device and browser you use, and the site that referred you here. We capture this through server logs and analytics tools – it helps us understand which content is useful and which is not.
Why we process your data
We use the information above to:
- respond to enquiries sent through the contact form;
- improve the site by understanding which pages are read and which are ignored;
- detect technical problems and misuse;
- comply with legal obligations where they apply to us as a publisher.
We do not use your data to create player profiles, target advertising based on gambling behaviour, or sell lists to third parties.
Lawful basis under UK GDPR
We process personal data under the following grounds:
- Consent: when you submit a contact form or accept analytics cookies, you give us explicit permission.
- Legitimate interests: we have a legitimate interest in understanding site traffic, preventing abuse and maintaining a functional service – balanced against your rights, this does not override your privacy.
- Legal obligation: where UK law requires us to retain certain records or respond to lawful requests.
Who else sees your information
We share data with a small number of third parties, and only to the extent necessary:
| Category | Purpose | Examples |
|---|---|---|
| Analytics providers | Measure site usage and performance | Google Analytics |
| Hosting and infrastructure | Store and serve the site | Cloud hosting providers |
| Email service | Deliver responses to contact-form submissions | Transactional email platforms |
These processors act on our instructions and are contractually bound to protect your data. We do not sell, rent or trade personal information to brokers, data aggregators or marketing firms. If ownership of this site changes hands, your data may be transferred to the new controller – you will be notified if that happens.
International transfers
Some of the third parties above operate servers outside the United Kingdom. Where data leaves the UK, we ensure that adequate safeguards are in place – standard contractual clauses, adequacy decisions, or equivalent protections under UK GDPR. Your rights remain the same regardless of where the server sits.
Your rights under UK data protection law
You have the following rights over information we hold about you:
- Access: request a copy of the personal data we process.
- Rectification: correct inaccurate or incomplete information.
- Erasure: ask us to delete your data where there is no compelling reason to keep it.
- Restriction: limit how we use your data while a dispute is resolved.
- Portability: receive your data in a structured, machine-readable format and transmit it to another controller.
- Object: object to processing based on legitimate interests, including profiling.
- Withdraw consent: where processing relies on consent, you may withdraw it at any time – this does not affect the lawfulness of processing before withdrawal.
To exercise any of these rights, write to [email protected] with enough detail for us to identify your request. We will respond within one month. If you believe we have mishandled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
How long we keep your data
Contact-form submissions are retained for two years from the date of your enquiry, then deleted. Server logs and anonymised analytics data are kept for up to three years for security and performance analysis. If you ask us to delete your information under your right to erasure, we will do so within 30 days unless a legal obligation requires us to keep it longer.
Cookies and tracking
This site uses cookies – small text files stored on your device – to remember your preferences and measure how the site is used. For a full breakdown of which cookies we set, their purpose and how to disable them, read our cookie policy.
Protection of minors
This site is intended for visitors aged 18 and over (18+). We do not knowingly collect personal information from anyone under that age. If you are a parent or guardian and believe your child has provided us with data, contact [email protected] and we will delete it promptly. We encourage parents to use filtering software such as Net Nanny or Qustodio on devices shared with minors.
Security measures
We protect personal data with industry-standard technical and organisational measures: encrypted connections (HTTPS), access controls, regular security reviews and contracts with processors that meet UK GDPR standards. No system is entirely immune to breach, but we take reasonable steps to prevent unauthorised access, loss or misuse.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in law, our practices, or the services we use. When we make material changes, we will update the date below and, where appropriate, notify you by email or a notice on the site. Continued use of grosvenor-online.uk after such changes constitutes acceptance of the revised policy.
Last updated: 26 November 2025
How to reach us
For questions about this privacy policy, your personal data, or to exercise any of your rights, write to [email protected]. We aim to respond within 48 hours.
This page is for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). We encourage you to gamble responsibly – for free, confidential support visit BeGambleAware.org.